Pipedrive v/s SalesForce - Comparison

The popularity of customer relationship management tools has been increasing every year. Thanks to these applications, businesses can extract relevant customer data and leverage it to scale up their business models. Salesforce and Pipedrive are at the top of the game with their scalable features, customer support, and flexible pricing models. 

According to a 2020 Salesforce press release, the company made a fourth-quarter revenue of $4.85 billion. As is evident, the firm’s revenue has increased by 35% as per the year-over-year results. Not far behind, Pipedrive is estimated to have an annual income of $86.6 million per year. Growjo, which recognizes and lists the fastest-growing companies in the world, informs in one of its reports. 

Background 

Pipedrive is a cloud-based sales software company that was founded in 2010. Its CRM platform is developed and backed by experienced sales personnel. Founders knew that sales results could be unpredictable, but that cannot stop the salespeople from taking proactive actions. So, the Pipedrive team focusses and iterates on how to make sales and marketing better than yesterday. 

Meanwhile, the differentiating factor that Salesforce brings to the table is their remarkable way of discovering every customer's needs. Its services have grown to cater to clients from marketing, customer service, and eCommerce spaces. Though buyers need an expert to set up the solution for them, the application’s customizable features provide unique benefits to each business. It keeps increasing its list of loyal customers. 

SalesForce v/s Pipedrive - Differences in Features 

Sales and marketing teams rely heavily on real-time data. Pipedrive’s intuitive tool automates tracking, plans calls and emails, and streamlines scheduling and tracking activities. Its user-friendly interface allows small to midsize businesses to visualize their entire sales timeline. The resultant transparency enables companies, irrespective of size, to fast-track their processes and address challenges early. 

Equipped with automation, Salesforce CRM can provide brilliant solutions for sales and marketing departments. What’s more, you can integrate other Salesforce applications like Lead Management, Marketing Automation, Sales Data, and Partner Management to boost your sales process. Its mobile application allows you to track real-time data on dashboards and even send reports. 

Pipedrive or SalesForce? Full Comparison Matrix

 

PipeDrive  

 

Salesforce 

 Platforms It Supports 

      

  • Web-based 
  • iPhone applications 
  • Android applications 

 

 

  • Web-based 
  • iPhone applications 
  • Android applications 

 

 Customer Base 

 

  • Freelancers 
  • Applicable to businesses small, midsize, and large 

 

 

  • Freelancers 
  • Applicable to businesses small, midsize, and large 

 

 Customer Support 

 

  • Phone 
  • Online 
  • Knowledgebase 
  • Video tutorials 

 

 

  • Phone 
  • Online 
  • Knowledgebase 
  • Video tutorials 

 

 Differentiating Features 

 

  • API 
  • Activity Dashboard 
  • Activity Management 
  • Activity Tracking 
  • Automatic Notifications 
  • CRM Integration 
  • Calendar Management 
  • Calendar Sync with Google 
  • Click Tracking 
  • Collaboration Tools 
  • Configurable Workflow 
  • Contact Database 
  • Contact History 
  • Contact Management 
  • Custom Fields 
  • Customizable Reporting 
  • Customizable Templates 
  • Dashboard Creation 
  • Data Filtering 
  • Data Import 
  • Data Import/Export 
  • Data Synchronization 
  • Data Visualization 
  • Document Management 
  • Document Storage 
  • Drag & Drop Interface 
  • Duplicate Detection 
  • Email Integration 
  • Email Notifications 
  • Email Templates 
  • Email Tracking 
  • File Management 
  • Filtered Views 
  • Follow-up Scheduling 
  • Forecasting 
  • Goal Setting / Tracking 
  • Inbox Management 
  • Lead Assignment 
  • Lead Capture 
  • Lead Distribution 
  • Lead Management 
  • Lead Nurturing 
  • Meeting Management 
  • Microsoft Outlook Integration 
  • Mobile Alerts 
  • Mobile Integration 
  • Monitoring 
  • Multi-Currency 
  • Opportunity Management 
  • Permission Management 
  • Pipeline Management 
  • Pipeline Reports 
  • Planning Tools 
  • Real Time Notifications 
  • Receiving 
  • Reminders 
  • Reporting & Statistics 
  • Role-Based Permissions 
  • Sales Analytics 
  • Sales Forecasting 
  • Sales Reporting 
  • Sales Tracking 
  • Search Functionality 
  • Single Sign On 
  • Status Tracking 
  • Summary Reports 
  • Tagging 
  • Task Management 
  • Task Scheduling 
  • Template Management 
  • Third Party Integration 
  • To-Do List 
  • Visual Analytics 
  • Workflow Management 

 

 

  • API 
  • Activity Dashboard 
  • Activity Tracking 
  • Ad hoc Reporting 
  • Approval Process Control 
  • Budgeting 
  • Business Intelligence 
  • Campaign Management 
  • Campaign Planning 
  • Case Management 
  • Collaboration Tools 
  • Commenting 
  • Configurable Workflow 
  • Contact Database 
  • Contact History 
  • Contact Management 
  • Conversion Rate Optimization 
  • Conversion Tracking 
  • Customer History 
  • Dashboard Creation 
  • Data Capture and Transfer 
  • Data Visualization 
  • Drag & Drop Interface 
  • Email Templates 
  • Email Tracking 
  • Engagement Analytics 
  • Event Tracking 
  • Filtered Views 
  • Follow-up Scheduling 
  • Forecasting 
  • History Tracking 
  • Inbox Management 
  • Lead Distribution 
  • Lead Management 
  • Lead Nurturing 
  • Lead Scoring 
  • Microsoft Outlook Integration 
  • Mobile Integration 
  • Multi-Campaign 
  • Multi-Channel Marketing 
  • Multi-Currency 
  • Opportunity Management 
  • Partner Management 
  • Performance Reports 
  • Permission Management 
  • Pipeline Management 
  • Pipeline Reports 
  • Preview Functionality 
  • Projections 
  • Prospecting Tools 
  • Quote Management 
  • Real-Time Notifications 
  • Reminders 
  • Reporting & Statistics 
  • Sales Analytics 
  • Sales Forecasting 
  • Sales Reporting 
  • Sales Tracking 
  • Social Media Integration 
  • Task Tracking 
  • Territory Management 
  • Version Control 
  • Workflow Management 

 Integrations 

 

  • Constant Contact 
  • Gmail 
  • Google Calendar 
  • HubSpot CRM 
  • HubSpot Marketing 
  • Mailchimp 
  • Microsoft Outlook 
  • Office 365 
  • QuickBooks 
  • Slack 
  • Xero 
  • Zapier 
  • Zendesk 

 

 

  • Constant Contact 
  • Gmail 
  • Slack 
  • Wordpress 
  • Zapier 
  • Zendesk 

 Security 

 

  • Encryption of sensitive data at rest 
  • HTTPS for all pages (web-based apps) 

 

  • Encryption of sensitive data at rest 
  • HTTPS for all pages (web-based apps) 
  • Reports/alerts for security breaches 
  • Multifactor authentication options 

 

 Pricing 

 

  • Starting Range: $15/month 
  • Free trial 
  • Subscription-based 
  • Plans: Essential, Advanced, Professional, Enterprise 

 

 

  • Starting Range: $25/month 
  • Free trial 
  • Subscription-based 
  • Plans: Lightning Essentials, Lightning Professional, Lightning Enterprise, Lightning Unlimited 

 

 Industry 

 

  • Services 
  • Manufacturing 
  • Communications 
  • Media 
  • Finance 
  • Retail 
  • Transportation 
  • Education 
  • Construction 
  • Energy and Utilities 
  • Healthcare 
  • Others 

 

  • Services 
  • Manufacturing 
  • Healthcare 
  • Communications 
  • Finance 
  • Retail 
  • Energy and Utilities 
  • Government 
  • Media 
  • Miscellaneous 
  • Transportation 
  • Construction 

 

Newsroom 

SoftwareReviews is one of the divisions of the Info-Tech Research Group. Its 2019 Customer Relationship Management (CRM) Data Quadrant Awards has declared Pipedrive to be the market leader. On the other hand, Salesforce is dominating Gartner’s Magic Quadrant for Sales Force Automation, according to the 2019 report. 

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